What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to process payment before submit form?

    Asked by realfitness7 on June 05, 2015 at 10:17 AM
    Make work how
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    JotForm Support

    Answered by Aury on June 05, 2015 at 02:00 PM

    If I understand correctly, you want your submitter to complete the payment first, and then submit the form, is that correct?

    I have checked your form id#51533358439157 and observed you are using the simple Paypal integration, my best advise for you is to change to Paypal Pro.

    Please take a moment to read this helpful guide that explains the difference when using Paypal and Paypal Pro: http://www.jotform.com/help/183-Difference-Between-PayPal-PayPal-Pro.

    I hope this information helps, if we can further assist you please let us know.

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    JotForm Support

    Answered by Aury on June 05, 2015 at 02:13 PM

    I am sorry that I was short in my answer above, as I have also observed that you have received two sobmissions in that form, can you please let us know if payments were also processed?

    Thanks.