What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
We are sorry for the inconvenience. As you, we also can't seem to replicate the issue on a cloned form of yours.
Can you please ask the person who received the error to clear their browser cache and cookies, and then try again?
Please let us know how it goes. Thank you.