What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Jotform doen't work on WPTouch, even with "Responsive" Enabled

    Asked by jbjensen1 on June 05, 2015 at 04:12 PM

    That's it, that's the problem. Very depressing. Any help with this?????   I can get the forms to show on a phone, but only if I enable desktop mode.  That's really not going to work with what I'm going for ... .please help!!!

    wptouch mobile responsive
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    JotForm Support

    Answered by jonathan on June 05, 2015 at 05:31 PM

    Hi,

    It will help us also understand more on the problem if you share to us the URL of your website where you have used the form. 

    I get the impression that by WPTouch you must be referring to the Wordpress suite/plugin. Correct me if not.

    In my initial search, I found that you need to configure first the WPTocuh to allow external content so that you will not need to use desktop mode.

    We will wait for your updated response.

    Thanks.

     

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    Answered by jbjensen1 on June 24, 2015 at 05:40 PM

    http://electwellness.com/nutrimetric-consultant-survey/

     

    I will check on those settings. Thank you so much.

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    JotForm Support

    Answered by jonathan on June 24, 2015 at 05:47 PM

    Thank you for updating us.

    Do let us know of the results after setting the configurations or if further assistance is needed.

     

    Regards

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    JotForm Support

    Answered by jonathan on June 24, 2015 at 05:55 PM

    I also suggest configuring the form http://www.jotformpro.com/form/51746224349963 to be Mobile responsive.

    Follow this user guide: http://www.jotform.com/help/311-How-to-make-Forms-Mobile-Responsive

    adding the Mobile Responsive Widget on the form should also help.

    link: http://widgets.jotform.com/widget/mobile_responsive

     

    Thanks.

     

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    Answered by testdrivetech on November 22, 2015 at 07:38 PM

    My forms have the mobile responsive widget installed and my WPTouch is set to external and this is still not working.  I am too looking for a solution for this and if need be will be switching to another form type.  Any updates?
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    JotForm Support

    Answered by Chriistian on November 22, 2015 at 10:12 PM

    I have moved your query to a new thread. You can find it here: http://www.jotform.com/answers/709863. We will reply there as soon as possible. Regards.