What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    All the form elements got deleted. Urgent help needed.

    Asked by scorloc on June 07, 2015 at 12:52 AM

    I have designed my form. It worked nicely. I have done some submissions also. When I opened today, all the elements got deleted or disappeared.

    This is the second time it happens.

    Page URL:
    http://form.jotform.me/form/51124193789461

    elements all Submissions recover revision history
  • Profile Image
    JotForm Support

    Answered by jonathan on June 07, 2015 at 01:27 AM

    You can revert your jotform to a a previous or specific saved point using the Revision History feature of the form.

    user guide: 4-How-to-View-Form-Revision-History

    Please try reverting the form to the latest version.

    Let us know iif there are further issue.

    Thanks.

  • Profile Image

    Answered by scorloc on June 07, 2015 at 03:43 AM

    Thanks for the quick reply.

    I have reverted to the previous save, and I got what I want.

    However, I would like to highlight a point, I DID NOT deleted the elements. I dont know how it got deleted.

    As I already mentioned, it happened 2 times before.

  • Profile Image
    JotForm Founder

    Answered by aytekin on June 07, 2015 at 03:51 AM

    There was a problem on the form builder this week. That might have caused this. If the form wasn't probably loaded on the form builder and then saved while it was empty, that probably caused the elements to get lost. Luckily we have the revision history that can be used on such cases. 

  • Profile Image

    Answered by scorloc on June 07, 2015 at 04:45 AM

    Its Ok.

    Thanks for your efforts, and God bless you.