Why have all my forms vanished from my account?

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    mmckeever
    Asked on June 08, 2015 at 01:59 PM
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    Charlie
    Answered on June 08, 2015 at 02:36 PM

    Hi,

    Upon checking your account, it seems like your account username mmckeever, is a sub account user. All your forms might be on the shared folder, then the main account holder have accidentally un-shared the folder to you. 

    I would advise contacting the main account user and ask for reconnection of the shared forms. Here's how the shared forms work in sub account users: http://www.jotform.com/help/232-How-to-Share-Forms-with-a-Sub-Account-User.

    Let us know if you need more information on this.

    Thank you.