What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Can I reply to sender via notification e-mail?

    Asked by rmwatt on June 08, 2015 at 06:37 PM

    Hi, I've just discovered JotForm and am very impressed.

    Can I set things up such that I can reply to an enquiry by directly replying to the notification email? I am concerned that an enquirer could make an error in typing in their e-mail address which would mean that I would have no way of getting back to them.

    Thanks. 

    sender Via JotForm thanks and email
  • Profile Image
    JotForm Support

    Answered by jonathan on June 08, 2015 at 07:19 PM

    Yes you can reply to the submission via email directly.

    You can do this in the form's submissions View Submission page.

    user guide: -How-to-view-Submissions

    Use the Reply Email or Forward Email buttons to respond via email.

     

    Hope this help. Let us know if you need further assistance.

    Thanks.

     

     

     

  • Profile Image
    JotForm Support

    Answered by jonathan on June 08, 2015 at 07:24 PM

    OR

    just in case you actually was referring to the Notification Email reply, you can set your Notification Email to have the Reply-To Email to that of an email field provided by the end-user.

    user guide: -Notification-Autoresponder-Email-Details

    In the image below, you can see the Reply-To-Email is the email address of the form respondent.

     

    Thanks.

     

     

     

  • Profile Image

    Answered by rmwatt on June 08, 2015 at 07:31 PM

    Thank you for your swift replies. The second option I don't think will help in the case where the client has input their e-mail address inaccurately. That's the situation I want a workaround for.

    I'll investigate the first option.

    Thanks.

  • Profile Image

    Answered by rmwatt on June 08, 2015 at 07:43 PM

    No, both options pick up whatever address the enquirer types in the e-mail text area. So if this has a typo I can't email them back. 

  • Profile Image
    JotForm Support

    Answered by jonathan on June 08, 2015 at 07:57 PM

    I suggest checking also the E-mail Validator Widget.

    Here is a demo form where you can test how it works.

    http://form.myjotform.com/form/41072143437548

     

    Let us know if this still will not work.

    Thanks.