Can I reply to sender via notification e-mail?

  • Profile Image
    rmwatt
    Asked on June 08, 2015 at 06:37 PM

    Hi, I've just discovered JotForm and am very impressed.

    Can I set things up such that I can reply to an enquiry by directly replying to the notification email? I am concerned that an enquirer could make an error in typing in their e-mail address which would mean that I would have no way of getting back to them.

    Thanks. 

  • Profile Image
    jonathan
    Answered on June 08, 2015 at 07:19 PM

    Yes you can reply to the submission via email directly.

    You can do this in the form's submissions View Submission page.

    user guide: -How-to-view-Submissions

    Use the Reply Email or Forward Email buttons to respond via email.

     

    Hope this help. Let us know if you need further assistance.

    Thanks.

     

     

     

  • Profile Image
    jonathan
    Answered on June 08, 2015 at 07:24 PM

    OR

    just in case you actually was referring to the Notification Email reply, you can set your Notification Email to have the Reply-To Email to that of an email field provided by the end-user.

    user guide: -Notification-Autoresponder-Email-Details

    In the image below, you can see the Reply-To-Email is the email address of the form respondent.

     

    Thanks.

     

     

     

  • Profile Image
    rmwatt
    Answered on June 08, 2015 at 07:31 PM

    Thank you for your swift replies. The second option I don't think will help in the case where the client has input their e-mail address inaccurately. That's the situation I want a workaround for.

    I'll investigate the first option.

    Thanks.

  • Profile Image
    rmwatt
    Answered on June 08, 2015 at 07:43 PM

    No, both options pick up whatever address the enquirer types in the e-mail text area. So if this has a typo I can't email them back. 

  • Profile Image
    jonathan
    Answered on June 08, 2015 at 07:57 PM

    I suggest checking also the E-mail Validator Widget.

    Here is a demo form where you can test how it works.

    http://form.myjotform.com/form/41072143437548

     

    Let us know if this still will not work.

    Thanks.