File Upload rejects jpg extension

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    Asked on June 09, 2015 at 11:41 AM

    Help!  My form worked fine in testing now I get an invalid extension error when someone tries to upload a jpg file

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    Answered on June 09, 2015 at 12:19 PM


    I believe that I see the issue. On the Extensions entry of each of your Upload Fields, it appears that you have added an accidental space before the jpg extension, so the extension is interpreted as ". jpg" instead of ".jpg". Please try changing it for every one of your Upload Fields so have only a single space.

    The entry should be only:

    pdf, doc, docx, xls, xlsx, csv, txt, rtf, jpg, jpeg, png, gif

    Please let us know if removing that one excess blank space character from your Upload fields' allowed Extensions fixes the issue.

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    Answered on June 09, 2015 at 02:54 PM

    Thanks, that was the problem.