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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Paypal account not showing payments

    Asked by ejoseph3 on June 11, 2015 at 12:05 PM

    Hi,

    I had recently transferred to Jotforms from Adobe and had designed a form that receives applications for a conference which were paid using Paypal from the registrants. However when I log into my Paypal account it shows there are no transactions at all. Can you please let me know why and also I noticed that there are certain incompolete payments listed in the Jotforms submissions for Paypal. Please advise!

    Page URL:
    https://secure.jotformpro.com/form/50435973021955

    paypal account Submissions incomplete payments incomplete email
  • Profile Image
    JotForm Support

    Answered by jonathan on June 11, 2015 at 01:38 PM

    Hi,

    I suggest checking the articles:  -Paypal-Incomplete-Payments-FAQ

    You can also set the incomplete payment email on the form so that you get notified even for incomplete payments.

    user guide: http://www.jotform.com/help/273-How-to-setup-Incomplete-Payment-Notification-E-mail

    Let us know if you need further assistance.

    Thanks.

     

  • Profile Image

    Answered by ejoseph3 on June 11, 2015 at 01:47 PM

    Hi,

    I did try that but why aren't any of the complete payments made via Paypal in Jotforms not showing up in my Paypal account ?

  • Profile Image
    JotForm Support

    Answered by jonathan on June 11, 2015 at 03:02 PM

    Can you please share to us the URL of your form that is having the issue?

    I checked the form using the URL you originally provided, but I found that it belongs to a different jotform account.

    Share to us the URL of the form that have the payment tool on it, and we will check further.

    Thanks.

  • Profile Image

    Answered by ejoseph3 on June 11, 2015 at 03:06 PM

    Hi,

    That is the account, I am a subuser in it, so I designed the form by accessing that account as a sub user.

    I identified the error, when we setup the form we set the paypal account as payments@ingenuitycenter.org while the actual account was payment@ingenuitycenter.org. is there any way we could rectify it, payments made to this account are not being deposited because of the error and are being held up and re directed back to their owners, can you please advise regarding this.

     

    Thank you

  • Profile Image
    JotForm Support

    Answered by jonathan on June 11, 2015 at 04:15 PM

    You can still change/update the setup Paypal account on the Payment form.

    You can do this by re-running the Payment Wizard and then change the account.

    See screen below for guidance

     

    Unfortunately, to the already submitted forms, you will not be able restore that since it was already attempted to be sent to the wrong payment account.

    You will need to request to the end-users to retry again using the form (that have the new correct account).

    Inform us if further assistance is needed.

    Thanks.