Payment widget not directing to payment page.

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    HighFashionSociety
    Asked on June 11, 2015 at 04:31 PM

    Hi my jotform for the VIP membership £99 per year... it has suddenly stopped working. have tried looking at the setting but cannot see a problem.

     

    Once the form is filled and paypal icon is ticked it is then just directed to a blank page...

     

    Please help as I am losing business

  • Profile Image
    jonathan
    Answered on June 11, 2015 at 05:42 PM

    When I test submitted your form on the website, I also was able to encounter the issue. 

    The form will not complete its submission.

     

    BUT when I test using the direct URL of the form http://www.jotform.co/form/50277834722862

    it was successfully submitted and redirected to the Paypal payment screen.

     

     

     

    I suggest you re-embed the form to your website using its Iframe embed code.

    user guide: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Make sure to remove first any previous script embed code of the form on your website before re-embedding using the iframe code.

     

    Let us know if this still did not resolve the issue.

    Thanks.