What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Payment widget not directing to payment page.

    Asked by HighFashionSociety on June 11, 2015 at 04:31 PM

    Hi my jotform for the VIP membership £99 per year... it has suddenly stopped working. have tried looking at the setting but cannot see a problem.

     

    Once the form is filled and paypal icon is ticked it is then just directed to a blank page...

     

    Please help as I am losing business

    Page URL:
    http://highfashionsociety.com/pages/vip-membership-signup

  • Profile Image
    JotForm Support

    Answered by jonathan on June 11, 2015 at 05:42 PM

    When I test submitted your form on the website, I also was able to encounter the issue. 

    The form will not complete its submission.

     

    BUT when I test using the direct URL of the form http://www.jotform.co/form/50277834722862

    it was successfully submitted and redirected to the Paypal payment screen.

     

     

     

    I suggest you re-embed the form to your website using its Iframe embed code.

    user guide: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Make sure to remove first any previous script embed code of the form on your website before re-embedding using the iframe code.

     

    Let us know if this still did not resolve the issue.

    Thanks.