- mckenziecollegeAsked on June 12, 2015 at 09:25 AM
In the Notifier Email recipient setting screen, I chose the option for PDF, but when I receive the email with the form submission, there is no PDF attached. Is this not how the feature works? If not, is there a way to have the submission attached as a PDF?
- BorisAnswered on June 12, 2015 at 11:16 AM
Checking the PDF checkbox on the Email Notification will send you an attached PDF file in your confirmation email, here is a screenshot of the one I've just received on my Gmail account:
I have logged into your account to check, and I wasn't sure which form are you talking about exactly. For that reason, I have checked two of your forms:
On Application for Admission, I see that you have correctly set up the PDF attachment. You should be receiving any new submissions to your default email address, and PDF files should be attached to these emails.
On Accelerator Application, I see that PDF options is not ticked/checked.
I have also noticed that you are setting a Sender Email for some of these Email Notifications, and you are setting it to be the same address as the recipient (marked in purple above). Please try changing this to email@example.com, since having the same email address as both sender and recipient might cause your email to get dropped by some of the mailing servers, and it could be a reason why you are not getting your email.
Please take a look at the following guide on How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues
After that, please make sure that the PDF option is ticked on the Email Notification of the form where you want your PDF submissions attached, and don't forget to click Finish and Save your form.
If you continue to experience issues, please let us know which form is having this issue, so that we can take a look into how it is set up and what might be wrong. Thank you.
- mckenziecollegeAnswered on June 15, 2015 at 10:21 AM
thanks so much!