What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Account not found

    Asked by Caroline1818 on June 12, 2015 at 12:44 PM

    I signed up May 11, 2015, and created two forms and have them on my website. When I logged back in today, I received a message stating that I did not have an account. I re-registered hoping to find my forms, but nothing! I need help!!!


    Caroline Buttner

  • Profile Image
    JotForm Support

    Answered by david on June 12, 2015 at 01:41 PM


    There was a Guest account and another registered account associated with your IP address but neither one had any forms.  I checked your current account and there are  6 forms as far as I can tell.  None of those are the 2 your are looking for?  If not, let us know the URL for the pages your forms are embedded to and we will be happy to let you know which account they are associated with.