Have the option to stay on the form if captcha text was entered incorrectly.

  • digitalplatforms
    Asked on June 14, 2015 at 7:07 AM

    Hi,

     

    We are facing a user experience issue.

    When we enter wrong text in the captcha module, the form takes us to a blank page with only the captcha displayed there.

    We need to stay on the same form if captcha text was entered incorrectly.

     

    Please advise how to achieve so.

     

    Thanks

  • David JotForm Support Manager
    Replied on June 14, 2015 at 2:15 PM

    This is how the Captcha field works:

    Have the option to stay on the form if captcha text was entered incorrectly Screenshot 20

    If they failed the first time, only the captcha field will show and until it is done correctly, the form with the information will be submitted.

    I will submit a request to our second level to have the option to stay on the form if captcha text was entered incorrectly, if it is approved, there is no estimated time-frame for it's implementation, but you will be notified via this thread when it happens.