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  • Profile Image

    Have the option to stay on the form if captcha text was entered incorrectly.

    Asked by digitalplatforms on June 14, 2015 at 07:07 AM

    Hi,

     

    We are facing a user experience issue.

    When we enter wrong text in the captcha module, the form takes us to a blank page with only the captcha displayed there.

    We need to stay on the same form if captcha text was entered incorrectly.

     

    Please advise how to achieve so.

     

    Thanks

    different correctly entered same form thanks same captcha text
  • Profile Image
    JotForm Support

    Answered by BDAVID on June 14, 2015 at 02:15 PM

    This is how the Captcha field works:

    If they failed the first time, only the captcha field will show and until it is done correctly, the form with the information will be submitted.

    I will submit a request to our second level to have the option to stay on the form if captcha text was entered incorrectly, if it is approved, there is no estimated time-frame for it's implementation, but you will be notified via this thread when it happens.