JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Could you please provide us your Website URL, where you've embedded this form, so that we can make some tests, and will provide you the solution accordingly.
We will wait for you, looking forward to hearing from you.