What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    SSL limit is reached

    Asked by alpalobaloba on June 16, 2015 at 09:51 PM

    Was wondering if you could help me reset our SSL submission counter.
    I do not have a payment function integrated in my form, so I switched back to non-SSL but I'm still encountering the warning.   Appreciate your help on this.


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    JotForm Support

    Answered by Charlie on June 17, 2015 at 01:55 AM


    Upon checking your account, you indeed reached the SSL limit of 10 per month for Free plan. Please check our pricing page for the details of your submission limits. Please take note that when you reached any of your account limits, your forms will temporarily be disabled. To continue using it, you need to upgrade to a higher subscription plan OR you can wait for the counters to reset which happens every 1st day of the month.

    For the meantime, I see you are a new user, I will adjust the SSL counter for your account from 11 to 9. Please note that I can only do this once, if you reached your SSL limit again, you need to either upgrade or wait for the counters to reset. If you want to use your 100 regular submissions, you need to remove or avoid using the SSL enabled links or embed code for your form, SSL forms uses https:// or https://secure in their links. You can simply change it to http:// or get it directly to your "Embed Form" options.


    Do let us know if  you need more information on this.

    Thank you.