What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can we customize the PDF submission file?

    Asked by jason3157 on June 17, 2015 at 11:03 AM

    Are these options also available for the PDF which can be attached to the email received by the sender (us) or the recipient (the client)? Further, can the settings (column width, etc.) for the notification email and the PDF which is generated via the email notification be edited?  

    For example, you sometimes have a longer "question", and in the default set-up, that question runs down 50 rows because the column is so narrow for questions. Thanks. 

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    Answered by Carina on June 17, 2015 at 11:12 AM

    Unfortunately the PDF file is barely customizable. 

    I will forward a request to our developers so they can consider a future implementation of this feature. We'll contact you via this thread if we decide to implement it.

    At the moment we have a fillable PDF form creator that allows you to create fillable PDF version of your form. This fillable PDF can be printed, saved and submitted, so maybe this can help on this situation. To create a PDF form go to MY forms > select form > Create PDF form:

    Let us know if we can assist you further.   

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    Answered by jason3157 on June 17, 2015 at 11:26 AM

    Thank you.

    Does the fillable PDF form creator take conditional logic into account in any fashion?

    Let me share what we are trying to accomplish, as we consider JotForm as our replacement for Adobe Forms Central and to expand the role of a "form program" overall. We are a law firm that wishes to further automate its attorney-client agreement process. This is the process we are envisioning, although we are open to similar alternatives.

    1) *We* fill out the initial JotForm internally.

    2) The form's content becomes the language of the attorney-client agreement for legal services.

    3) Both we and the potential client receives an email with the PDF attorney-client agreement. 

    4) That PDF agreement has some fillable fields such that the client can input additional information and sign and date digitally and return to us. 

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    Answered by Carina on June 17, 2015 at 12:09 PM

    Thank you for providing additional information. I moved this question to a new thread as it was a different issue. You can find it here:


    Let us know if we can assist you further.   

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    Answered by alp_deniz on August 25, 2015 at 07:06 PM


    Submission PDFs are now customizable through new Submission PDF Editor. It is reachable via Submissions Page -> click Get PDF -> click Customize PDF. 

    Looking forward to hearing your thoughts.

    All the best