What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form is not disabled but responders get an ending message saying form is closed. HELP

    Asked by wholesale175 on June 17, 2015 at 11:48 AM

    Form is not disabled but responders get an ending message saying form is closed and to contact author. Form is 'enabled' and not 'disabled'.

     

    Please help ASAP. 

    Thank you.

    Page URL:
    http://www.jotform.us/form/51161423845148

    message closed and thank
  • Profile Image

    Answered by Sammy on June 17, 2015 at 12:33 PM

    I have checked you form and accessed it but did not receive the disabled message, had you disabled it accidentally?

    kindly confirm that the URL you provided is the correct one.

  • Profile Image

    Answered by wholesale175 on June 17, 2015 at 01:18 PM

    http://form.jotform.us/form/51161423845148

  • Profile Image

    Answered by Sammy on June 17, 2015 at 01:21 PM

    I have cleared you account forms cache and fixed the folder, kindly confirm if your users can access the form now.

    On my end it is accessible without any problems.

    One more question are you embedding the form or are you providing a direct link

  • Profile Image

    Answered by wholesale175 on June 17, 2015 at 01:36 PM

    I've been "sharing" the embed link to the responders.

  • Profile Image
    JotForm Support

    Answered by david on June 17, 2015 at 01:53 PM

    You custom thank you URL is currently set to this page:

    https://adobeformscentral.com/?f=E*nlzGyOga8wzygq18Qfxw

    Which appears to be a disabled Adobe Forms Central form.

    Changing your thank you page settings to an active URL or even the default JotForm thank you page should resolve this issue:

    http://www.jotform.com/help/211-Setting-Up-the-Thank-You-Page

    If you have any further questions, let us know and  we will be happy to help.