How to see order details of submitted PayPal form

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    april104
    Asked on June 17, 2015 at 05:58 PM
    I figured out how to make the changes and save them.  However, there is a feature Formscentral had that I don't see in Jotform (this applies to both the Tenant Application and the Tenant Application Fee.) When a tenant completes either of the forms & pays via Paypal, Formscentral includes in the submission record the Paypal transaction ID, the payment merchant account, the payment status at checkout (ie. completed), and the payment total amount. Is that offered in Jotform?  If so, how do I add that?
  • Profile Image
    Mike
    Answered on June 17, 2015 at 06:18 PM

    We display the payment details on Submissions page and emails.

    Example: 

    Note that we list successfully paid entries under submissions. Unpaid entries are being forwarded into the Incomplete Payments.

    Paypal Incomplete Payments FAQ

    Transaction ID can be added into emails, but as far as I understand, PayPal provides different IDs to the buyers and sellers.

    If you need any further assistance on this, please let us know.