I have a professional account but some of my user get message that form is disabled because of account overlimit.

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    Asked on June 18, 2015 at 10:08 AM

    we have a problem where some of my staff get a message their forms are disabled because they have exceeded submission -- 128 or 100 your account is disabled?  Please call me ASAP --



    Chris Heyer

    National Education Association 


    202 822 7562

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    Answered on June 18, 2015 at 11:13 AM

    Hello Chris,

    I did check your account and did not find any issue with that. Your account is already in professional yearly plan and you have not yet received any submission at all.

    I would suggest you to please let us know the form URL with which you are having this issue with and we will take a look. It seems you have created several sub user account and few of them have several forms. May be one of of your sub user account has crossed submission limit. 

    Please be noted that the form should be actually in main account and then it should be shared with the sub user account. Please let us know with which form you are having this issue with and we will find out the account which is over limit.

    We will wait for your response.

    Thank you!

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    Answered on June 18, 2015 at 01:16 PM

    So we have to create them in the "Master Account" and share them to the sub account and this will prevent the submission issues - unless we hit the 100,000 mark?

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    Answered on June 18, 2015 at 02:29 PM

    That is correct.  If you create the forms in the upgraded account and then share them with the sub-users, they will get the upgraded submission limits.  Forms created in their own accounts will not receive the upgraded limits.  If one of your sub-users had created a form in their own account, and not in the folder shared with them, it will not receive the upgraded limits.