What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    why is my jot form telling me the account is about to be disabled???

    Asked by buccahomestead on June 21, 2015 at 04:37 AM

    I accidentally put the forms up as secure forms.

    I was then sent a notice informing me that my limit was about to be exceeded so immediately changed the forms to non secure.

    I have now received a message saying that the account will be disable tomorrow .... why, I can't see anywhere where I've gone wrong. 

    We are only a small club and don't have many submissions, while I know the SSL has been reached I thought I have made the appropriate changes??

    Could you please have a look and tell me where I've gone wrong

    Below is the link to the page with the two forms, which I'm sure I've changed to non SSL .... also has this caused me to miss any submissions??

    Page URL:
    https://www.facebook.com/pages/Nag-N-Dog/141177129325791

    Submissions message non secure two forms
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on June 21, 2015 at 05:14 PM

    I've reset the SSL counter, your account should not be scheduled to downgrade anymore.

    It seems Facebook will force it to use the HTTPS version of the form. If that is the case, you would need to upgrade.