What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
It is indeed possible to hide empty fields in your notifications. However, this does require the use of the default notification:
Since the data table needs to be locked in order to use this feature, it is not possible to have this active with a modified email notification, only the default with all fields included. Once this feature is turned on, only the fields that have data entered will be included in the notification.
If you have any further questions, let us know and we will be happy to help.