What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    We received an order without receiving email notification

    Asked by royden.wood on June 23, 2015 at 11:04 AM
    Also, we received an order without receiving notification. I only noticed it because I went in to check on the above issue, and noticed something in the inbox. Is this common? Is there a common solution?
  • Profile Image
    JotForm Support

    Answered by EltonCris on June 23, 2015 at 11:26 AM

    You mean to say you have received submissions in your form but no email notification went through to your inbox? I can see that your last edited form have 4 different email recipients. I would suggest to check the spam folder of these recipients or anything that could possibly block/flag the notification coming from Jotform. Perhaps adding Jotform to your email service provider's white list might help. http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    You can also confirm the status of the notification if it was sent to your email or not by following this guide: http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History

    This article will also be of help. http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Let us know should you need any further help. Thanks!