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    Upload photos are not showing inside of Email Notification

    Asked by phoebeseward on June 25, 2015 at 01:28 AM


    My form has a required field to upload photos. However, I don't seem to receiving the photos in the notification email once the form is submitted.

    It is really important that I have the photos that my clients upload emailed to me in the notification along with the rest of the information from the form.


    See my form here (it is a lightbox after you press "Start Now") http://affluentappraisals.com/#whats-it-worth-section


    Thank you so much! I hope this issue can get resolved soon, as I already had 10 clients fill out the form, upload photos, and pay - and I had to email them back asking for them to reply via email with images attached (not cool).



    Page URL:

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    JotForm Support

    Answered by BJoanna on June 25, 2015 at 07:13 AM

    I have inspected your form and the reason why you are not receiving uploaded photos is because you did not set correct value of your upload field inside of Email Notification settings. You have set value {uploadUp29}, but correct values is {uploadup}

    When you set correct value of Upload field  inside of your Email Notification settings, you will receive uploaded photos inside of you Email Notification when users submits your form. 

    Hope this will help. Let us know if you need further assistance. 

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    Answered by phoebeseward on June 25, 2015 at 03:11 PM

    Thank you so much!  I changed the value to {uploadup} thanks for all of your help!!!