What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Unable to attach file using the file upload tool in IE10 with windows 7

    Asked by nmhgsqeglobal on June 29, 2015 at 09:29 AM


    Can you please let me know what internet explorer requirements are for the PPAP submittal website or send me in the direction of someone who can answer this question? I can submit on an XP computer running IE 8 but cannot submit on Windows 7 computer running IE 10.


  • Profile Image
    JotForm Support

    Answered by Jan on June 29, 2015 at 11:48 AM

    Original thread title: I have a supplier that is not able to attached data to the JotForm data submission module

    We always recommend the latest stable version of the browser. If I understand you correctly, you are referring to the file upload tool right? There could be a number of reasons why it is not working properly in computer or browser to another.

    Are there any error messages? Please provide a screenshot or a more detailed information what exactly is happening? Are you providing the direct form URL to the customer or is it embedded on a webpage?

    Unfortunately, I don't have IE10 but I have IE8 in a Windows 7 computer. The file upload tool works fine, here's a screenshot:

    Please take note that you set the allowable file extensions: pdf, doc, docx, xls, csv, txt, rtf, html, zip, mp3, wma, mpg, flv, avi, jpg, jpeg, png, gif, xlsx