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    How can I show empty fields on the PDF export?

    Asked by eottenweller on June 29, 2015 at 04:17 PM

    Bolded items in Emial but not PDF



    DEA Registrant Name


    Facility Name


    DEA Number


    DEA Registration Address

    Street Address: 400 Upper Metro Dr
    City: Dublin
    State / Province: Ohio
    Postal / Zip Code: 43017
    Country: United States

    Phone Number

    (614) 6591690



    HSAH Account Number (if assigned)



    Page URL:

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    Answered by Ben on June 29, 2015 at 05:10 PM

    Please take a look at the following guide to see how to do that: How to show headers or text for contracts/terms/agreements in the PDF format of a submission

    Do let us know if that is what you were after.

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    Answered by eottenweller on June 30, 2015 at 11:59 AM

    Thanks for your reply, but that is not exactly what I need. For example, I have a field on this form that is not required called HSAH Account Number.

    If I submit the form and do not enter a value, I see the header and an empty text field for this question in the form and the email, but the attached PDF does not display the form label, so it basically omits the question completely from the PDF (not the email). I tried these settings and that showed our intro text, but not the blank form HSAH Account Number field. 

    I *kind of* solved the problem by putting an "_" in each field that is not required so that there is an answer for every question, but that appends an underscore to the answer if the user does not delete it

    Hopefully, that makes sense. Thanks

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    Answered by Ben on June 30, 2015 at 01:03 PM

    OK, I understand.

    What you should actually do is to make a simple change to what was shown in the guide and change it to match the following screenshot:

    As you can see the "Auto Hide Empty Fields" is not selected - making it show the empty fields as well.

    This will also not require _ (underscore) to be used as a default value.

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    Answered by eottenweller on June 30, 2015 at 01:45 PM

    Ben - 

    That worked perfectly - thanks for your help.

    I love your product!

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    Answered by Ben on June 30, 2015 at 01:49 PM

    Great to hear that :) Both that you love our product and that it worked for you :)

    Do let us know if there is anything else that we can assist you with and we will be happy to do so :)