PayPal Pro Error: Value of Order Description has been truncated.

  • GRFA
    Asked on June 29, 2015 at 4:46 PM

    Hello,

     

    I keep receiving the following error message:

     

    Transaction refused because of an invalid argument. See additional error messages for details.
    Value of OrderDescription element has been truncated.
     
     
    Page URL: https://secure.jotformpro.com/form/51764715845969
  • Ben
    Replied on June 29, 2015 at 5:56 PM

    Based on the error that you have mentioned "Value of Order Description has been truncated." it seems that PayPal does not offer the steps on what might be the issue there.

    I have checked your form and I am not able to see the same issue - I was properly sent to PayPal to make the payment.

    Could you please tell us if you are still seeing this issue and if so, which option(s) do we need to check in order to recreate the issue.

  • GRFA
    Replied on June 29, 2015 at 6:00 PM

    Now, this is the error message I'm receiving:

     

    Invalid Configuration
    This transaction cannot be processed due to an invalid merchant configuration.
  • Elton Support Team Lead
    Replied on June 29, 2015 at 9:15 PM

    @GRFA

    According to Paypal API Error 10433 on this page https://developer.paypal.com/docs/classic/api/errorcodes/. The problem is due to the long order description. The order description should not exceed 127 characters.

    Order Description field is too long; maximum length is 127. Warning only; API executes.

    I would suggest to edit your product description and make it a little bit short. See if this makes any difference.

    And about the last error, "This transaction cannot be processed due to an invalid merchant configuration.", this occurs when you have not agreed to the billing agreement by Paypal or when the billing agreement is disabled or inactive. I would suggest to login to your Paypal account and resolve this or you may contact Paypal support if you need help in this regard.

    Let us know if there's anything else you need help with.