Payment email received

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    alexsouthwark
    Asked on June 30, 2015 at 08:48 AM

    I received an email informing me that my most recent payment has been declined. I didn't think I'd made a payment. If this was an automatic renewal then it could be that I have changed credit card. Please advise how I renew if I need to!

     

    best wishes

     

    Alex

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    Jeanette
    Answered on June 30, 2015 at 11:55 AM

    Due to a glitch your account was still on Premium status, I'll have set it back to free, so all you need to do is to make a fresh session into your account, then go to pricing page and re-upgrade.