What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Payment email received

    Asked by alexsouthwark on June 30, 2015 at 08:48 AM

    I received an email informing me that my most recent payment has been declined. I didn't think I'd made a payment. If this was an automatic renewal then it could be that I have changed credit card. Please advise how I renew if I need to!


    best wishes



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    JotForm Support Manager

    Answered by Jeanette on June 30, 2015 at 11:55 AM

    Due to a glitch your account was still on Premium status, I'll have set it back to free, so all you need to do is to make a fresh session into your account, then go to pricing page and re-upgrade.