What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Body of Email Notifications contains only "undefined"Asked by tutughosh on July 01, 2015 at 03:17 AM
I am having an Issue with a Form.. When People Submit it I am not Getting any Submission Details on email Notification.. I have tried to edit the Notification Mail using the "Form Field" but still getting Email with Body Says "UNDEFINED"
I believe that you are talking about this form:
I have cloned that form to take a closer look, and I can see that the email notification is not set up correctly at the moment:
I would suggest that you please try re-creating the Email Notification in that form, and it should work correctly after that.
I believe that this issue with undefined in email body may happen if you have opened the form for editing on a mobile device that couldn't properly display the editor of the email body, and the form was saved. That would cause the form to save with such an undefined body, as it was "not defined" on the phone which couldn't render it.
Whatever the case, re-creating the Email Notification should help. Please let us know how it goes.