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    Body of Email Notifications contains only "undefined"

    Asked by tutughosh on July 01, 2015 at 03:17 AM

    Hello

     

    I am having an Issue with a Form.. When People Submit it I am not Getting any Submission Details on email Notification.. I have tried to edit the Notification Mail using the "Form Field" but still getting Email with Body Says "UNDEFINED"

    Many Thanks

    email notification notification mail form field
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    JotForm Support

    Answered by Boris on July 01, 2015 at 03:48 AM

    I believe that you are talking about this form:

    http://www.jotformpro.com/form/51524717284962

    I have cloned that form to take a closer look, and I can see that the email notification is not set up correctly at the moment:

    I would suggest that you please try re-creating the Email Notification in that form, and it should work correctly after that.

    I believe that this issue with undefined in email body may happen if you have opened the form for editing on a mobile device that couldn't properly display the editor of the email body, and the form was saved. That would cause the form to save with such an undefined body, as it was "not defined" on the phone which couldn't render it.

    Whatever the case, re-creating the Email Notification should help. Please let us know how it goes.