What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to remove taxes from the sales?

    Asked by Jazzycaps on July 01, 2015 at 03:08 PM

    I was wondering if there was a way to stop taxes from being added to the sales?

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    Answered by Ben on July 01, 2015 at 03:52 PM

    I presume that you do not want to add tax to the price on your payment processing tool?

    If so then all you should do is to remove all tax setup that you have done and as soon as it is empty, it will not be added to your form.

    You can see here more about the actual setup: How to Add Tax to Your Payment Form

    Steps are mostly the same, but as mentioned above, all that you should do is to remove all info added.

    If you have any issues doing so do give us the link to your jotform and let us know what gives you trouble and we would be happy to assist.

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    Answered by Jazzycaps on July 01, 2015 at 05:55 PM

    I did all that but it looks like it is being added through paypal. Do you know how I would change that? Or do I need to contact them?

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    JotForm Support

    Answered by EltonCris on July 01, 2015 at 11:02 PM


    Checking at your form, I see no taxes on the checkout page. However, if there's something added by Paypal on the payment, we suggest to contact Paypal support for help since we do not have control over taxes added by them.