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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email notifications are not being delivered to other email addresses, only to the first one

    Asked by auroralynn898 on July 01, 2015 at 03:09 PM

    Good afternoon, I was talking with someone last week and trying to get my issue resolved but I am still having issues. my forms are not emailing the submissions to the email addresses. it will me but no one else. I cant seem to figure out why. I need to get this fix asap. Can you please help. in case my phone is 844-800-5777 x 404


    thanks Aurora Diggins

    Page URL:

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    Answered by Ben on July 01, 2015 at 03:56 PM

    I am sorry to hear that you are experiencing any issue with our system Aurora, but as you already have a thread in regards to this, please only reply to that thread.

    That will allow us to see what was already done and recommended and will speed up the resolution of the problem.

    Now this is the link to the thread - to which you have already replied: http://www.jotform.com/answers/591404.

    Please only open a new thread if the issue is not related to your already opened thread.

    Thank you for your understanding.

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    Answered by auroralynn898 on July 01, 2015 at 04:03 PM
    Thank you, I did not realize I could still get to the other one when I put the new one in. When I realized I did enter the question into that submission. Sorry the confusion. Aurora
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    Answered by Ben on July 01, 2015 at 04:10 PM

    Not a problem Aurora, we will continue assisting you on that other thread and help you resolve this issue. :)