What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Limits on submissions and payments

    Asked by ashleyrr on July 02, 2015 at 01:25 PM

    I am new to this, and I do not understand what type of submissions I'm being limited on? Is it the submissions from the applicants who fill out the form?

     

    Also, if this is supposed to be free, who's making payments?

    Submissions and fill
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    JotForm Support

    Answered by david on July 02, 2015 at 02:42 PM

    Hi,

    When someone fills out one of your forms and completes a submission, that counts towards your submission total.  For free accounts, you can receive up to 100 regular submissions per month to your account.  This is the total for all your forms combined.  Submissions that do not have any payments processed and do not use SSL will be counted as regular submissions.

    If you need to collect a payment along with the submission or need to use SSL based transmission of your data, these will count as payment/SSL submissions.  Of which Free accounts are limited to 10 per month.

    People who need to collect more than 100 regular or 10 payment/SSL submission from their users per month need to upgrade in order to receive more than that amount:

    http://www.jotform.com/pricing

    If you have any further questions, let us know and we will be happy to help.