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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form Disabled/Suspected of Phishing?

    Asked by OVC on July 06, 2015 at 11:50 AM

    When I try to link someone to a form (i.e. the photo release form), the link brings them to a message that says "Form not found".  Also, when I try to embed an email, the platform tells me I have reached my limits.  I have not yet sent any forms, so how could I have reached my limits?  When I initially tried to login today, there was a message saying this accoutn was deactivated due to suspected phishing.  How can I rectify this??

    Please let me know if I did anything wrong, and if this can be fixed.

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    JotForm Support

    Answered by Kiran on July 06, 2015 at 12:47 PM

    I see that your JotForm titled "OVC, INC. Automatic Payment by Credit Card" is collecting credit card information on plain text fields which is not allowed through JotForm. Such forms are considered as phishing forms. Please refer to our terms of usage for more information on phishing. In order to receive any payments through JotForm, you'll need to use one of the payment integration tools that are secure and comply with PCI Data security standards.

    I've now activated your account and we request you to delete the guilty fields from the form to agree with our terms of usage. The account shall be suspended again by our anti-phishing system if the fields are not deleted from the form.


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    Answered by OVC on July 06, 2015 at 12:57 PM

    Ok, I'll delete it.  I'm so sorry!  I had a difficult time creaing that one because I didn't now what items to use.  That helps a lot.  Thanks!

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    JotForm Support

    Answered by Kiran on July 06, 2015 at 01:16 PM

    Thank you for your understanding and cooperation. I see that the form is now deleted from your account. We appreciate it. Please do not hesitate to get back to us if you need any further assistance. We will be happy to help.

    Thank you for using JotForm!!