What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I tried to DOWNGRADE to free last month, but have just had another subscription payment taken out of my account!

    Asked by FancyNZDesignBlog on July 06, 2015 at 05:50 PM

    My username is alana@newzealanddesignblog.com

    I tried to DOWNGRADE to free last month, but have just had another subscription payment taken out of my account! I have just logged in and downgraded again (going through the 2-step process including giving a reason for cancelling/downgrading), can you PLEASE confirm that my account is now free, as it STILL says it is a Premium account, and I can't remove my credit card.

    Please let me know asap,

    Alana

    won't confirm credit card my account
  • Profile Image
    JotForm Support

    Answered by BDAVID on July 06, 2015 at 06:58 PM

    We apologize for any inconvenience, we have canceled your subscription and refunded your  last payment, reference number: 48830090

    Your account is back to free status, let us know if you need anything else, we will be glad to assist you.