- FancyNZDesignBlogAsked on July 06, 2015 at 05:50 PM
My username is firstname.lastname@example.org
I tried to DOWNGRADE to free last month, but have just had another subscription payment taken out of my account! I have just logged in and downgraded again (going through the 2-step process including giving a reason for cancelling/downgrading), can you PLEASE confirm that my account is now free, as it STILL says it is a Premium account, and I can't remove my credit card.
Please let me know asap,
- JotForm SupportBDAVIDAnswered on July 06, 2015 at 06:58 PM
We apologize for any inconvenience, we have canceled your subscription and refunded your last payment, reference number: 48830090
Your account is back to free status, let us know if you need anything else, we will be glad to assist you.