I tried to DOWNGRADE to free last month, but have just had another subscription payment taken out of my account!

My username is alana@newzealanddesignblog.com

I tried to DOWNGRADE to free last month, but have just had another subscription payment taken out of my account! I have just logged in and downgraded again (going through the 2-step process including giving a reason for cancelling/downgrading), can you PLEASE confirm that my account is now free, as it STILL says it is a Premium account, and I can't remove my credit card.

Please let me know asap,

Alana

We apologize for any inconvenience, we have canceled your subscription and refunded your  last payment, reference number: 48830090

Your account is back to free status, let us know if you need anything else, we will be glad to assist you.