How to send Emails from Jotform

  • Profile Image
    Asked on July 06, 2015 at 10:37 PM


    I cannot figure out how to email my pdf jot form and get the submission button to work. You can fill it out, but it doesn't email to anyone? Help =)


    Benjamin Burch

  • Profile Image
    Answered on July 07, 2015 at 02:15 AM

    Benjamin, are you talking about creating a PDF form, and then using the Submit button inside the PDF file? If this is what you are asking about, please note that you should be using a PDF reader capable of submitting fillable PDFs, such as Adobe Reader or FoxIt Reader.

    You also must first set your Email Notifications on your forms to send emails to your desired addresses. You can even set up Autoresponders to send an automatic email to the person who is submitting your form.


    Upon taking a look at your email history, it seems that you have had at least 3 submissions on your "Stock and Miscellaneous Information" form. Have you been receiving these emails? You should have received 6 emails to your address b***

    I do see a possible issue in one of your Email Notifications where you have set the same email address as both a sender and as a recipient.

    Please try using our option for the sender instead, and please take a look at our guide on How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues.

    Please let us know how it goes, Benjamin, we will be happy to assist you.