What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form won't submit anymore

    Asked by lgoepfert on July 10, 2015 at 03:57 PM

    User's cannot "submit" the form anymore. For some reason the link is no longer working. I even tried it myself and it stopped. 

    Page URL:
    http://form.jotformpro.com/form/51676598243972?

    form won't submit submit separator please wait
  • Profile Image
    JotForm Support

    Answered by jonathan on July 10, 2015 at 06:33 PM

    I test submitted your jotform http://www.jotformpro.com/form/51676598243972 and so far it was successful. See screens below during my test submission

     

    the Thank You page shows after successful submission.

     

    I did noticed during my test that the submit button lingers a bit with "Please wait..." message, but after about 3secs it submitted successfully.

    Can you please check again. Perhaps there was temporary glitch during the time you tested it.

    Let us know if the issue is persistent already.

    Thanks

     

     

  • Profile Image

    Answered by lgoepfert on July 10, 2015 at 06:38 PM
    It seems to work on some desktops, but not all.
    Laura Goepfert
    Neighborhood Restaurants
    9319 N. 94th Way Suite 100
    Scottsdale, AZ 85258
    480-344-1055
    ...
  • Profile Image
    JotForm Support

    Answered by EltonCris on July 11, 2015 at 03:55 AM

    Our sincere apologies. I was able to reproduce the problem on Chrome. The form won't submit when clicking on the submit button.

    After my thorough investigation, I believe this is due to the updates made on the inventory widget. There are also lots of fixes and improvement on this widget. It seems yours are outdated. When you add new inventory widget to your form, you will see new more options than the old one. I hate to  say this but unfortunately to resolve this, you have to re-add all the inventory widgets on your form specially those that are not hidden by conditions.

    If you don't want to make changes on the live form, you can clone your form and do the changes on the cloned form.

    Let us know if we can be of further assistance. 

  • Profile Image

    Answered by lgoepfert on July 14, 2015 at 02:40 PM

    So I decided to remove the inventory widgets and replace it with a regular dropdown list. The form still will not submit. 

    http://form.jotformpro.com/form/51676598243972? 

  • Profile Image
    JotForm Support

    Answered by BJoanna on July 14, 2015 at 04:38 PM

    I have tested your form inside of Chrome and I was not able to submit the form. Submit button was not working. 

    I think that Form Tabs widget is causing this issue. I was able to submit my cloned form when I change Allow navigation without validation to No inside of Form Tabs widget. 

    Here is my cloned form: http://form.jotformpro.com/form/51945877125970? 

    Feel free to clone it.

    Hope this will help. Let us know if you need further assistance.