What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I just need it for one month, please help to refund my money, thanks.

    Asked by andy.li on July 12, 2015 at 09:54 PM

    Hi,

    Last month I have renew the jotform account and paid the monthly fee USD 9.95, but I only need it for one month. Then last friday, the system automatically charge me USD 9.95 for the next month renewal fee without my requirements. So please help to cancel it and refund my money, thanks. I don't want to be charged every month since we will not use it anymore, thanks. And I have received email from you, the email subject is Your Subscription Renewal: JotForm Premium Monthly [INT150710-4403-55392B] and bill address is here: https://sites.fastspring.com/interlogy/order/invoice/INT150710-4403-55392B

    Order Number: INT150710-4403-55392B

    I have canceled the subscription for next month but I do need my money back for this month - USD 9.95. Thanks for your understanding.

    Screenshot
    thanks JotForm style size uploads
  • Profile Image
    JotForm Support

    Answered by ashwin_d on July 13, 2015 at 12:08 AM

    Hello andy.li,

    It seems you have created one more thread for asking for refund. I have already responded to you on the following thread:  http://www.jotform.com/answers/608595 

    Thank you!