- RobinlgAsked on July 12, 2015 at 11:45 PM
I signed up for a year subscription to Jotform, and have decided to close down our vendor show. So we no longer will be using your service. Is it possible to a a pro-rated refund?
- JotForm Supportashwin_dAnswered on July 13, 2015 at 01:10 AM
Upon checking your account, I found that you have taken advantage of our "End of year sale" offer which gives your 50% off.
If you cancel your subscription mid way, the pro-rated refund will be calculated based on the regular premium plan pricing. As you have already used the premium subscription for 6 months, there is no refund possible: (6 months * $9.95 = $59.7).
If you want we can cancel your subscription so that you are not billed automatically again.
- RobinlgAnswered on July 13, 2015 at 11:43 AMYes, please go ahead and cancel my subscription so that I will not be automatically billed again.I enjoyed the service you offered, but I no longer need it.Thank you. Robin Goss
Emylin Boutique, L.C., Owner
- KadeJMAnswered on July 13, 2015 at 12:46 PM
No problem, I've gone ahead and cancelled your subscription for you per your request and you will not be billed again.
Your account subscription will run its course until roughly 1/14/16 then our system will automatically downgrade your account.