What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I need to cancel my subscription to jotform

    Asked by Robinlg on July 12, 2015 at 11:45 PM

    I signed up for a year subscription to Jotform, and have decided to close down our vendor show.  So we no longer will be using your service.   Is  it possible to a a pro-rated refund?

    JotForm cancel jotform and pro-rated a
  • Profile Image
    JotForm Support

    Answered by ashwin_d on July 13, 2015 at 01:10 AM

    Hello Robinlg,

    Upon checking your account, I found that you have taken advantage of our "End of year sale" offer which gives your 50% off. 

    If you cancel your subscription mid way, the pro-rated refund will be calculated based on the regular premium plan pricing. As you have already used the premium subscription for 6 months, there is no refund possible: (6 months * $9.95 = $59.7).

    If you want we can cancel your subscription so that you are not billed automatically again.

    Thank you!

  • Profile Image

    Answered by Robinlg on July 13, 2015 at 11:43 AM
    Yes, please go ahead and cancel my subscription so that I will not be automatically billed again.I enjoyed the service you offered, but I no longer need it.Thank you. Robin Goss
    Emylin Boutique, L.C., Owner

    ...
  • Profile Image
    JotForm Support

    Answered by KadeJM on July 13, 2015 at 12:46 PM

    No problem, I've gone ahead and cancelled your subscription for you per your request and you will not be billed again.

    Your account subscription will run its course until roughly 1/14/16 then our system will automatically downgrade your account.