What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    PayPal payment form is not working.

    Asked by Fotograf_Vegard_Rosland on July 13, 2015 at 07:30 AM

    Hi.

     

    I made a form for my customers, and im getting feedback that they can't complete the payment. So its either a problem with pay pal, or the setup on creditcard use.

     

    Can you help me?

    Page URL:
    http://www.jotformeu.com/form/51886700188362

    tools problem and setup OR
  • Profile Image
    JotForm Support

    Answered by ashwin_d on July 13, 2015 at 07:51 AM

    Hello,

    I did test your form and I am unable to replicate the issue you are having. Your form seems to work as expected. I sent a test submission in your form and I was redirected to PayPal checkout page successfully. Please check the screenshot below:

     

    Have you embedded this form in your web page where it is not working? Please share the web page URL and we will take a look.

    You may also like to embed your form using its iFrame embed code and see if that solves your problem. The following guide should help you grab your form's iFrame embed code:  http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 

    We will wait for your response.

    Thank you!