What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    when a user clicks on our tr02 Pro Certificate questionnaire, it says the form is closed and she cant use it. How can i fix this problem?

    Asked by Trevi2015 on July 13, 2015 at 11:42 AM
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    JotForm Support

    Answered by david on July 13, 2015 at 12:39 PM


    I checked your form and it appears to be available.  There are no limits set for submissions, it is set to enabled and your account is below its limits.  Is it only this one person who is unable to use the form?  I checked a few of your other forms to make sure there were no issues and they all appear to be active and usable.