What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Missing Form Submissions?

    Asked by 3palmszoo on July 13, 2015 at 09:02 PM

    I've had at least one client who has filled out my new Jot Form that I never received.  I'm concerned there might be more because I've directed other clients on the phone to that form.  My tests are always successful however.  

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    Answered by Sammy on July 14, 2015 at 02:46 AM


    I have tried filling out the form on my PC and it went through okay, On the phone the starting time input is a bit hidden making it hard to select in portrait mode.

    I think this could be the cause of the issue, kindly try enabling responsive mode in your form then test it out on mobile


    PS. I did the testing on google chrome on android.