Missing Form Submissions?

  • 3palmszoo
    Asked on July 13, 2015 at 9:02 PM

    I've had at least one client who has filled out my new Jot Form that I never received.  I'm concerned there might be more because I've directed other clients on the phone to that form.  My tests are always successful however.  

    Page URL: http://www.3palmszoo.org/traveling-zoo/traveling-zoo-inquiry-form/
  • Sammy
    Replied on July 14, 2015 at 2:46 AM

    Hi,

    I have tried filling out the form on my PC and it went through okay, On the phone the starting time input is a bit hidden making it hard to select in portrait mode.

    I think this could be the cause of the issue, kindly try enabling responsive mode in your form then test it out on mobile

    http://www.jotform.com/help/322-How-To-Make-Mobile-Friendly-Forms-on-JotForm

    PS. I did the testing on google chrome on android.