What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I get the PayPal feature to work

    Asked by zoecreates on July 14, 2015 at 11:12 AM

    I put the paypal option into my form. WHen I do it doesn't actually link to the paypal for people to make payments....

    WHen I use the paypal feature shouldn't it allow them to make a payment right there by entering their information in?

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    JotForm Support

    Answered by david on July 14, 2015 at 12:19 PM


    I checked your most recent form and it does indeed look like the payment were not going through.  I saw two incomplete payment associated with your form:


    This means that your users were able to fill out the form but there was a problem processing their payment.

    When I checked your forms setup, it appears as though your PayPal information was entered incorrectly:

    Your PayPal account should be your PayPal account email address.  Once you change that to your PayPal email address, you should be able to receive payments.  This change can be made by clicking on your payment field then clicking on the little magic wand icon.

    If this change still does not allow you to process payments, let us know and we will be happy to have another look.