- zoecreatesAsked on July 14, 2015 at 11:12 AM
I put the paypal option into my form. WHen I do it doesn't actually link to the paypal for people to make payments....
WHen I use the paypal feature shouldn't it allow them to make a payment right there by entering their information in?
- JotForm SupportdavidAnswered on July 14, 2015 at 12:19 PM
I checked your most recent form and it does indeed look like the payment were not going through. I saw two incomplete payment associated with your form:
This means that your users were able to fill out the form but there was a problem processing their payment.
When I checked your forms setup, it appears as though your PayPal information was entered incorrectly:
Your PayPal account should be your PayPal account email address. Once you change that to your PayPal email address, you should be able to receive payments. This change can be made by clicking on your payment field then clicking on the little magic wand icon.
If this change still does not allow you to process payments, let us know and we will be happy to have another look.