What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    What if I receive more submissions than my plan allows?

    Asked by timetimer on July 14, 2015 at 05:05 PM

    If our forms exceed the allowed number of submissions, what happen to the excess submissions? Are they rejected? Hidden behind a paywall? Can I have my account automatically upgrade ONLY if it exceeds the limit?

    Submissions receive more submissions Than
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    JotForm Support

    Answered by BDAVID on July 14, 2015 at 08:26 PM

    When your account reaches the submission limit,  it will not be possible to submit your forms, this message will appear:

    In this point, you will have to wait until the submission counter resets on the first of the following month, or upgrade to a plan that best suites your submissions limit need.

    No, the account will not automatically be upgraded only if it exceed the limit, you need to do the upgrade, here is a guide to help you do it: http://www.jotform.com/help/331-How-to-upgrade-my-account

    If you have another question, please open a new thread, we will be glad to assist you.