What if I receive more submissions than my plan allows?

  • Profile Image
    timetimer
    Asked on July 14, 2015 at 05:05 PM

    If our forms exceed the allowed number of submissions, what happen to the excess submissions? Are they rejected? Hidden behind a paywall? Can I have my account automatically upgrade ONLY if it exceeds the limit?

  • Profile Image
    BDAVID
    Answered on July 14, 2015 at 08:26 PM

    When your account reaches the submission limit,  it will not be possible to submit your forms, this message will appear:

    In this point, you will have to wait until the submission counter resets on the first of the following month, or upgrade to a plan that best suites your submissions limit need.

    No, the account will not automatically be upgraded only if it exceed the limit, you need to do the upgrade, here is a guide to help you do it: http://www.jotform.com/help/331-How-to-upgrade-my-account

    If you have another question, please open a new thread, we will be glad to assist you.