What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    what is a private key

    Asked by ctezz on July 15, 2015 at 01:18 PM

    I am trying to view forms that have been submitted and im getting a form thats asking me for a private key. I need to see this customers information asap...please help me resolve this issue

    a and view forms information Getting
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on July 15, 2015 at 02:00 PM

    Very sorry about this, the issue has been fixed. The private key are not required for non-encrypted forms.