What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Submission problem

    Asked by creativsa on July 15, 2015 at 01:19 PM

    When I try to look at my submissions a message appears asking for a private key.

    Please advice


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    JotForm Support Manager

    Answered by Jeanette on July 15, 2015 at 02:06 PM

    Please accept our apologies, this issue is now fixed. You should not be asked for a private key on non-encrypted forms.

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    Answered by creativsa on July 15, 2015 at 06:44 PM

    Thank you