What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Private key issue

    Asked by facereality on July 15, 2015 at 01:36 PM


    It appears that some new functionality was added and it is breaking your site. We are being asked to provide a "private key" to view our forms, but these are forms that were created previously and should not have the new "Encrypted Forms" function. Please advise on how to get around this, we are unable to view our forms via your website.

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    JotForm Support

    Answered by david on July 15, 2015 at 02:02 PM


    My apologies.  There was a bug with encrypted forms that has now been fixed.  If you have any further trouble with this issue, let us know and we will be happy to have another look.