What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Alguém pode me explicar o que está acontecendo com a minha conta??? / Having issues with my account

    Asked by rsmeiran on July 16, 2015 at 01:59 PM

    Desde ontem estou tendo grandes problemas para usá-la e agora, preciso dela. Quero satisfação da JotForm o mais breve possível! 

    Atenciosamente,

    Rafael Santos.

    Page URL:
    http://form.jotformz.com/form/51958525225662?

    suspended account phishing anti-phishing
  • Profile Image

    Answered by Ben on July 16, 2015 at 03:21 PM

    The reason why you can not access your account Rafael is because it was disabled by our anti-phishing system.

    The reason why this happened is because:

    1. you are asking for hotmail email (but we can help with this) and
    2. that your form is not set to have any language

    To fix this I have set your account temporarily to enabled, but you should set the default language to your form as soon as possible, otherwise it will be disabled once again.

    You can see more about how you can do that here: How to make your forms multilingual?

    Do let us know if you have any further issues or questions and we would be happy to assist.