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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Unable to download js and CSS files of my form

    Asked by festelicia on July 16, 2015 at 02:41 PM

    Hi there,

    I can´t download the compressed files (.css and .js) from my form:

    http://www.jotform.com//?formID=51514364313649

    In addition to that, the form is taking too much time to load. What´s the best option to integrate it to a shopify page?

    Thanks,

    Fabio

    Page URL:
    http://www.jotform.com//?formID=51514364313649

    JotForm integrate embed shopify js code zip download code
  • Profile Image

    Answered by Ben on July 16, 2015 at 04:17 PM

    I am sorry to hear that Fabio, but for Shopify I would suggest to follow these next steps:

    Adding Form to Shopify Store Frontpage

    Do let us know however if you have any issues or questions while doing so and we would be happy to assist :)

  • Profile Image

    Answered by festelicia on July 16, 2015 at 09:12 PM

    Thanks for your answer, but my form is long and takes too much time to load. Besides that, I´m not able to download the compressed files to test it. Could you help me out with that?

    Thanks,

    Fabio

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    JotForm Support

    Answered by Chriistian on July 17, 2015 at 02:35 AM

    Hi festelicia,

    Thanks for contacting us.

     

    I checked your form and I noticed that you have 2533 conditions setup in the form. This might be the caused why the form is loading slow. I checked the condition and I noticed that there are duplicated conditions, can you try to remove this conditions and see if it helps. See screenshot below.

     

    We will wait for your response.

     

    Regards.

  • Profile Image

    Answered by festelicia on July 20, 2015 at 10:52 AM

    Thanks for your reply.

    I have on my form 10 equals small forms for products registration. When I duplicate the fields and the conditions, the conditions increase more than twice, resulting in thousands. How can I duplicate correctly?

    Regards.

  • Profile Image
    JotForm Support

    Answered by ashwin_d on July 20, 2015 at 12:48 PM

    Hello festelicia,

    I am not sure if I have understood your issue correctly. Are you duplicating fields from one form to another or within the same form?

    It seems you are duplicating fields within the form as that allows to duplicate conditions. Please be noted that when you duplicate form fields, you can uncheck the "Duplicate Conditions" option in the "Field Manager Wizard". Please check the screenshot below:

     

    For now, you should go ahead and delete the duplicate conditions you have in your form.

    Thank you!

  • Profile Image

    Answered by festelicia on July 20, 2015 at 01:43 PM

    Let me clarify.

    I´d like to duplicate

    a lot of fields with condition within the same form, but when you duplicate multiple fields with conditions, you´ll have more conditions than y
    ou need. Jotform considers the conditions of all fields related to the one you want to duplicate and you´ll have thousands of conditions in a long form like mine.

    Thanks,

     

    Fabio

  • Profile Image

    Answered by Ben on July 20, 2015 at 03:01 PM

    Since this is already a different issue than the one that the form has been opened for, I have split your thread to a new one here: http://www.jotform.com/answers/614862 where we will be replying shortly in regards to what you have mentioned.

    This is done because we can only have and assist with one issue / question per thread in order to avoid confusion and to be able to quickly and properly assist you with your issues.