What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to receive responses to my issue

    Asked by zcyhlj on July 17, 2015 at 06:57 PM

    Hello there, 


    I have sent 2 questions and not received a reply ... I asked that the reply be forwarded to foisydc@gmail.com 


    Last time, my answers came in 20 minutes... help!  thanks, Colette 

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    JotForm Support

    Answered by Jan on July 18, 2015 at 06:08 AM

    Sorry for the inconvenience. Are you referring to these 2 threads:


    I can see that my colleague already answered your inquiries. We cannot send our responses to a different email address. The responses will be send to the email address associated on the user account.

    Thank you for understanding.