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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why are some of the questions on my form unable to be filled out?

    Asked by gabzciofani on July 18, 2015 at 02:06 AM

    Hello,

    I have created a form and I have over 400 people who may be trying to use this form. I have had two successful submissions and I have since edited the form, however I'm not sure what I have done wrong because now I am unable to click and fill out all of the fields on the form. When I hover over the name field and click on it, I am unable to fill it out. The same goes for the next few questions on the form. How can I fix this? 

    Page URL:
    http://wkhsclassof2006.moonfruit.com/tickets/4589851971

    Submissions name next fill
  • Profile Image
    JotForm Support

    Answered by abajan on July 18, 2015 at 04:00 PM

    Hi,

    Upon inspecting your web page with Chrome's developer tools, I discovered that there's a div (division) which lies over the top portion of the form. Once any part of the form slides under that div, the user will not be able to click it with the mouse. Please see the following screenshot:

    Click the image to enlarge it

    (Note that I stated, "with the mouse" because the keyboard could be used to reach them but most users won't be aware of that.)

    Therefore, one solution would be to decrease the height of the div, so that it no longer encroaches on the form's space. That can be accomplished by going into the appropriate style sheet of the page and removing the min-height declaration from the rule shown below:

    If you need further help with this, please let us know.

    Thanks