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  • Profile Image

    why are deleted questions showing up on form?

    Asked by klynns99 on July 19, 2015 at 07:46 PM

    I cloned a form and then deleted certain questions. When I test it, the old questions are showing up when they're delivered to the client, even though they're not currently on the form.

    Here's the form:

    https://secure.jotformpro.com/form/51997049975981

     

    Here's what the responses look like:




     

    How do I fix this?

    showing up uploads png responses deleted questions
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    JotForm Support

    Answered by Welvin on July 20, 2015 at 01:06 AM

    It's the autoresponder email in the form which is currently not to its default format. We have a system tool that automatically updates the notifier/autoresponder emails as soon as the form is modified, but this will only work to the default format. In this case, I would suggest re-creating the whole autoresponder.

    1. Delete the current autoresponder: http://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder.

    2. Create it again: http://www.jotform.com/help/26-Creating-a-Form-Autoresponder.

    Thanks